Consistent follow-up
Professional email and SMS communications based on your terms, timing and preferred tone.
Managed receivables for NZ businesses
Get paid sooner. Keep the relationship.
We handle your receivables from the first friendly reminder through payment plans, human follow-up and, when necessary, debt recovery.
Get a free receivables review No obligation. Practical answers.
Handled for you Human when it matters NZ focused
Firm, fair, proportionateHuman review before serious escalation
ResolvedPayment arranged
One process, handled for you
No awkward handoff when an invoice becomes a problem.
- 01Invoice due
- 02Friendly follow-up
- 03Easy payment
- 04Human resolution
- 05Recovery
The gap we close
Receivables shouldn't have to become debt collection.
Most overdue invoices do not need a debt collector.
They need consistent follow-up, an easy way to pay and, sometimes, a real person who can understand what is stopping payment.
We manage that entire process—before an ageing balance becomes a damaged relationship.
Beyond automated reminders
Stop spending your time chasing invoices.
Simple ways to pay
A straightforward path to pay in full or agree to an appropriate payment arrangement.
A human when it matters
A real person reviews exceptions, speaks with customers and works towards resolution.
Seamless escalation
Suitable accounts can move into formal recovery without exporting data and starting again.
Managed, not DIY
Your receivables, without another job for your team.
We configure the process, monitor what happens and step in when human attention is required. You stay in control without performing every step yourself.
Email and SMS follow-up Online payment options Managed payment arrangements Dispute and exception handling Human review of problem accounts Recovery escalation
How it works Active process
- 1Connect
We understand your terms, current process and customer relationships.
- 2Prevent
Timely follow-up keeps more invoices from becoming seriously overdue.
- 3Resolve
Customers can pay, raise a genuine dispute or arrange an appropriate plan.
- 4Intervene
Problem accounts receive human review—not simply louder automation.
- 5Recover
Appropriate unresolved accounts move into formal recovery, with context intact.
Firm does not mean hostile
Better collections do not have to mean worse relationships.
A missed invoice can be an admin error, a dispute, temporary cash-flow pressure or a genuine inability to pay. Our approach is firm, professional and proportionate.
Debt recovery is the last stage of the process, not the first instinct.
Reasonable contact cadence Clear dispute path Realistic payment plans Human review before escalation
Free receivables review
Find out where your cash is getting stuck.
We'll review your current process and aged receivables, then show you what deserves attention before asking you to change anything.
- Where invoices are getting stuck
- Balances needing immediate attention
- Opportunities to make payment easier
- Staff time that could be returned
Common questions
What businesses usually want to know.
Will you contact our customers?+
Only according to the process we agree with you. Routine messages can use your branding and preferred tone; human intervention follows clear escalation rules.
Do we lose control of the relationship?+
No. You retain visibility and control. The service is designed to make your payment terms meaningful while preserving valuable customer relationships.
What happens when an invoice is disputed?+
Disputed invoices are paused and routed to the right person. They do not continue blindly through an automated sequence.
What if a customer cannot pay in full?+
Where appropriate, we work towards a realistic payment arrangement rather than escalating immediately.
Is this debt collection?+
Debt recovery is one stage. Our goal is to resolve as many accounts as possible before traditional collection is needed.
Start with what is already overdue